Refund policy
Return & Restocking Policy
Effective Date: August 9, 2026
At Street Sounds, we want customers to be satisfied with their purchase. Because some products are regularly stocked while others are special-ordered, oversized, fabricated, or customized for a specific customer or vehicle, return eligibility and restocking fees vary by product type.
By placing an order through our website, you agree to the terms below.
1. Return Window
Eligible products may be returned within 14 days of delivery.
You must contact Street Sounds within 14 days of receiving your order to request a return authorization. Do not ship a product back before receiving return instructions from us.
Unauthorized returns may be refused.
2. Standard Stocked Products
Standard, non-custom merchandise may be returned within the 14-day return period, subject to a 25% restocking fee.
Examples may include:
Amplifiers
Speakers
Signal processors
Wiring and installation accessories
Other regularly stocked electronics or equipment
To qualify for a return, the product must:
Be in original, resalable condition
Include all original packaging, manuals, accessories, hardware, and components
Be free from damage, abuse, modification, or improper installation
Have an approved return authorization from Street Sounds
The customer is responsible for return shipping.
Original shipping, delivery, and handling charges are non-refundable unless the return is the result of an error by Street Sounds.
3. Special-Order, Oversized, and Bulky Products
Approved returns of special-order, oversized, bulky, freight-shipped, or specially obtained products are subject to a 40% restocking fee.
This may include products that:
Were ordered specifically for the customer
Require oversized or freight shipping
Require special handling
Are not normally maintained as regular inventory
Carry supplier return fees or other costs associated with returning the item
Products subject to the 40% restocking fee will be identified on the applicable product page, quote, invoice, or order documentation.
The customer is responsible for all applicable return shipping, freight, pickup, delivery, and handling costs unless otherwise agreed to in writing.
Some special-order products may not be returnable if they cannot reasonably be returned to inventory, returned to the supplier, or resold.
4. Custom and Made-to-Order Products
Products fabricated, modified, wired, programmed, assembled, cut, engraved, or otherwise customized for a specific customer, order, or vehicle may be non-returnable once customization or fabrication has begun.
Examples may include:
Custom amp racks
Vehicle-specific fabricated panels
Pre-wired amp rack packages
Modified wiring harnesses
Custom enclosures
Custom-cut or CNC-fabricated products
Other made-to-order products
If a custom order is canceled before work begins, Street Sounds may approve a full or partial refund depending on whether materials, components, or special-order merchandise have already been purchased for the order.
Any applicable cancellation or return restrictions will be communicated on the product page, quote, invoice, or order documentation when appropriate.
5. Defective, Damaged, or Incorrect Products
Restocking fees do not apply when:
Street Sounds ships the wrong product
A product arrives damaged due to shipping
A product is defective upon arrival, subject to inspection and applicable warranty procedures
Please contact Street Sounds as soon as possible if your order arrives damaged, defective, incomplete, or incorrect.
We may request photographs, video, packaging information, serial numbers, or other documentation to help verify the issue.
Depending on the circumstances, Street Sounds may provide a replacement, repair, warranty assistance, return authorization, or refund.
Damage caused by improper installation, misuse, abuse, modification, or incorrect wiring is not considered a defective product.
6. Product Condition
Returned products must be received in acceptable, resalable condition.
Products may receive additional deductions or may be refused if they are returned with:
Missing packaging
Missing accessories or hardware
Physical or cosmetic damage
Installation damage
Cut or modified wiring
Missing manuals or components
Excessive wear
Signs of misuse or abuse
Any additional deduction will be based on the condition of the returned product and the reasonable cost or loss in value associated with restoring or reselling the item.
7. Cancellations
Orders for standard stocked products may generally be canceled before shipment if fulfillment has not yet been completed.
Special-order or custom orders may be subject to cancellation charges if Street Sounds has already ordered materials, purchased merchandise, begun fabrication, performed wiring, or otherwise incurred costs related to the order.
Once a custom or made-to-order product has entered production, cancellation may no longer be available.
8. Return Shipping
Unless otherwise stated or agreed to in writing, the customer is responsible for return shipping costs.
For oversized, bulky, or freight-shipped items, contact Street Sounds before arranging return transportation.
Original shipping, delivery, freight, and handling charges are generally non-refundable.
Street Sounds will cover reasonable return shipping costs when the return is required because we shipped an incorrect product or when otherwise approved by us.
9. Refunds
After an authorized return is received, Street Sounds will inspect the product before issuing a refund.
Applicable restocking fees will be deducted from the merchandise purchase price:
25% — Standard stocked, non-custom products
40% — Approved special-order, oversized, bulky, or specially obtained products
Custom and made-to-order products may be non-returnable as described above.
Applicable shipping, freight, handling, missing-item, damage, or condition-related deductions may also be applied when permitted under this policy.
Approved refunds will be issued to the original payment method.
Processing time after Street Sounds issues the refund may vary depending on the customer's bank, credit card company, or payment provider.
10. How to Request a Return
To request a return, contact Street Sounds within 14 days of delivery and provide:
Your order number
Your name
The product being returned
The reason for the return
Details regarding the condition of the product
Photos or other documentation when relevant
Email: support@streetsounds-enc.com
We will review the request and provide return instructions if the return is approved.
Policy Updates
Street Sounds may update this Return & Restocking Policy when necessary.
The version of the policy in effect at the time an order is placed will generally apply to that order, subject to applicable law.