Return & Restocking Policy

Effective Date: August 9, 2026

At Street Sounds, we want our customers to be satisfied with their purchases. Because some products are regularly stocked while others are special ordered, oversized, fabricated, or customized for a specific customer or vehicle, return eligibility and restocking fees vary by product type.

By placing an order through our website, you agree to the terms of this policy, subject to applicable law.

Business Information

Business Name: Street Sounds
Operated by: Street Sounds IV Inc.
Address: 2402 Trent Rd, New Bern, NC 28562
Phone: 252-672-8895
Email: support@streetsounds-enc.com

1. Return Window

Eligible products may be returned within 14 days of delivery.

You must contact Street Sounds within 14 days of receiving your order to request return authorization.

Do not ship a product back before receiving return instructions from Street Sounds. Unauthorized returns may be refused or returned to the customer.

2. Standard Stocked Products

Standard, non-custom merchandise may be returned within the 14-day return period, subject to a 25% restocking fee.

Examples may include:

• Amplifiers

• Speakers

• Signal processors

• Wiring and installation accessories

• Other regularly stocked electronics or equipment

To qualify for a return, the product must:

• Be in original, resalable condition

• Include all original packaging, manuals, accessories, hardware, and components

• Be free from damage, abuse, modification, or improper installation

• Have an approved return authorization from Street Sounds

The customer is responsible for return shipping costs unless otherwise stated in this policy or agreed to in writing.

Original shipping, delivery, and handling charges are non-refundable unless the return is the result of an error by Street Sounds.

3. Special Order, Oversized, and Bulky Products

Approved returns of special-order, oversized, bulky, freight-shipped, or specially obtained products are subject to a 40% restocking fee.

This may include products that:

• Were ordered specifically for the customer

• Require oversized or freight shipping

• Require special handling

• Are not normally maintained as regular inventory

• Carry supplier return fees or other costs associated with returning the item

Products subject to the 40% restocking fee will be identified on the applicable product page, quote, invoice, or order documentation when applicable.

The customer is responsible for applicable return shipping, freight, pickup, delivery, and handling costs unless otherwise agreed to in writing.

Some special-order products may not be returnable if they cannot reasonably be returned to inventory, returned to the supplier, or resold.

4. Custom and Made-to-Order Products

Products fabricated, modified, wired, programmed, assembled, cut, engraved, or otherwise customized for a specific customer, order, or vehicle may be non-returnable once customization or fabrication has begun.

Examples may include:

• Custom amp racks

• Vehicle-specific fabricated panels

• Prewired amp rack packages

• Modified wiring harnesses

• Custom enclosures

• Custom-cut or CNC-fabricated products

• Other made-to-order products

If a custom order is canceled before work begins, Street Sounds may approve a full or partial refund depending on whether materials, components, or special-order merchandise have already been purchased for the order.

Any applicable cancellation or return restrictions will be communicated on the applicable product page, quote, invoice, or order documentation when appropriate.

5. Defective, Damaged, or Incorrect Products

Restocking fees do not apply when:

• Street Sounds ships the wrong product

• A product arrives damaged due to shipping

• A product is defective upon arrival, subject to inspection and applicable warranty procedures

Please contact Street Sounds as soon as possible if your order arrives damaged, defective, incomplete, or incorrect.

We may request photographs, video, packaging information, serial numbers, or other documentation to help verify the issue.

Depending on the circumstances, Street Sounds may provide a replacement, repair, warranty assistance, return authorization, or refund.

Damage caused by improper installation, misuse, abuse, modification, or incorrect wiring is not considered a defective product.

6. Product Condition

Returned products must be received in acceptable, resalable condition.

Products may receive additional deductions or may be refused if they are returned with:

• Missing packaging

• Missing accessories or hardware

• Physical or cosmetic damage

• Installation damage

• Cut or modified wiring

• Missing manuals or components

• Excessive wear

• Signs of misuse or abuse

Any additional deduction will be based on the condition of the returned product and the reasonable cost or loss in value associated with restoring or reselling the item.

7. Order Cancellations

Orders for standard stocked products may generally be canceled before shipment if fulfillment has not yet been completed.

Special-order or custom orders may be subject to cancellation charges if Street Sounds has already ordered materials, purchased merchandise, begun fabrication, performed wiring, or otherwise incurred costs related to the order.

Once a custom or made-to-order product has entered production, cancellation may no longer be available.

8. Return Shipping

Unless otherwise stated or agreed to in writing, the customer is responsible for return shipping costs.

For oversized, bulky, or freight-shipped items, contact Street Sounds before arranging return transportation.

Original shipping, delivery, freight, and handling charges are generally non-refundable.

Street Sounds will cover reasonable return shipping costs when the return is required because we shipped an incorrect product or when otherwise approved by Street Sounds.

9. Refunds

After an authorized return is received, Street Sounds will inspect the product before issuing a refund.

Applicable restocking fees will be deducted from the merchandise purchase price:

• 25% — Standard stocked, non-custom products

• 40% — Approved special-order, oversized, bulky, or specially obtained products

Custom and made-to-order products may be non-returnable as described above.

Applicable shipping, freight, handling, missing-item, damage, or condition-related deductions may also be applied when permitted under this policy.

Approved refunds will be issued to the original payment method.

Processing time after Street Sounds issues the refund may vary depending on the customer's bank, credit card company, or payment provider.

10. How to Request a Return

To request a return, contact Street Sounds within 14 days of delivery and provide:

• Your order number

• Your name

• The product being returned

• The reason for the return

• Details regarding the condition of the product

• Photos or other documentation when relevant

Email: support@streetsounds-enc.com
Phone: 252-672-8895

We will review the request and provide return instructions if the return is approved.

Please do not send a return to our address without first receiving return authorization and instructions from Street Sounds.

Policy Updates

Street Sounds may update this Return & Restocking Policy when necessary.

The version of the policy in effect at the time an order is placed will generally apply to that order, subject to applicable law.