Shipping policy

Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with us! We want to make your order experience as smooth as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Custom Orders are processed within 7-10 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, sales, or holidays, processing times may take slightly longer.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times begin once your order has been shipped:

Standard Shipping: 5–8 business days
Express Shipping: 2–5 business days, where available

Please note that these are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier delays, customs processing, weather, or other circumstances outside our control.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly stated on our website.

International Shipping

We currently ship to selected international destinations.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.

Customs processing may also cause delays beyond the estimated delivery time.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at support@streetsounds-enc.com and include your order number.

We will do our best to assist you, but once an order has been handed over to the shipping carrier, delivery times are outside our direct control.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible at support@streetsounds-enc.com. We cannot guarantee that we will be able to change the address after an order has been processed or shipped.

Orders returned to us because of an incorrect or incomplete address may require additional shipping charges to be resent.

Damaged Packages

If your package arrives damaged, please contact us at support@streetsounds-enc.com as soon as possible. We may request photographs of the packaging and damaged item to help us investigate the issue with the shipping carrier.